As of now we are not accepting any returns or exchanges. Our products are carefully handcrafted, made in small batches and without any artificial preservatives. This results in a slight variation in our products sometimes. Your satisfaction is important to us, and if you are unsatisfied with a product, please contact us at firstname.lastname@example.org and we are more than happy to work with you to find a solution.
As we make all of our products by hand in small batches, please allow 2-5 days for orders to be processed and shipped. Shipping rates vary and are calculated during checkout.
We are pleased to offer international shipping. Please note that all international orders are subject to respective duties and taxes. International orders can take up to a month to arrive after they are shipped since they must go through customs. Once the parcel has been transferred our shipping provider, we are no longer responsible for any delays that may occur.
If your order arrives damaged, please take photos and contact us immediately at email@example.com. We are happy to send a replacement for any damaged item, however we ask that you take a photo of the product and packaging as evidence when filing a claim with our shipping company.
Please allow 2 weeks for wholesale orders to be processed and shipped at this time.